FAQs

Frequently Asked Questions

Q: Is there a limit on the number of times I can download my Printables?

A: Yes, there is a maximum of 10 download attempts for each product ordered. This is to prevent unauthorized downloads. If you have any trouble downloading your product orders, please contact us.

 

Q: What file types do you offer with Printables?

A: Most of our Printables  only offer printable PDF files unless otherwise listed in the product description.

 

Q: Can I request a different file type for my Printables?

A: No.

 

Q: Do you offer custom orders for Printables?

A: No.

 

Q: Why isn't my PDF order printing correctly?

A: PDFs must be opened using a compatible program. When printing PDFs always select the actual size option before printing.

 

Q: What are ZIP files?

A: Zip files/folders are compressed folders that contain the actual product files. We choose to compress some files because they are too large to upload and it helps to download faster on the customer's side.

 

Q: How do I unzip or open a ZIP file?

A1: For Windows 10 Computers: Right-click on the folder, then select Extract All.

A2: For Mac Computers: Double click on the folder, then choose where you want to save your files.

 

Q: What type of paper do you recommend?

A1: For planner stickers: Matte removable or non-removable sticker paper.

A2: For party printables: Heavy white cardstock paper.

A3: For bookmarks: Heavy white cardstock paper.

A4: For planner die cuts: Heavy white cardstock paper.

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